Common Questions

How do I know if you deliver to my area?
When you create a free account with us you'll be able to enter your zip code and see if you are within our home delivery zone. It will also show you our farm location as a pickup point if you are close enough and willing to visit!

I am outside your local delivery area, can I still order? Do you ship?
Not yet, but we're working on it. Feel free to contact us to find out when we'll be able to. Once we start shipping, you will be able to select “Home Delivery” as your option. 

Can I edit my order that I already placed?
Yes! Just make sure to finalize your order before the deadline because after the deadline you will no longer be able to change your order as we'll already have packed it up for you.

Do you charge delivery fees?

We offer free delivery on all orders within our delivery zone of $150 or more. If you want to place a smaller order, we charge a flat fee of $10 to offset home deliveries costs.

Do I need to be at home for delivery?

That is always preferred so we can say hello, but no, you do not need to be home. But, please make sure you leave a cooler with ice packs outside your front door and we will take care of the rest. If there is no cooler and the weather is hot, we will not be able to leave your order due to food safety concerns. You will still be responsible for payment and pickup at the farm. Please contact us to make arrangements. 

On my delivery day, is there a certain time of day when I can expect the order?
It is difficult for us to guarantee a certain time of day as the number of stops per delivery route varies. Remember though that you don't need to be home to receive the delivery as long as you have your coolers ready for the delivery driver. We take care of the rest. To arrange special circumstances, please contact us!

How will I know my final amount to pay for the order?

Make sure to check your emails regularly prior to your delivery day. You will receive an email that your order is packed with the final total and delivery details. This amount will be what gets charged to your credit card on file. If you are paying by check or cash at the time of delivery, simply write this amount on your check made payable to “Serendipity Farms.” You can leave the check inside your cooler if you are not going to be home. If you do not get the “Order Packed” email by 8 AM on the morning of your delivery day, please contact us immediately!